| 1.3 Ofgem Update (05 May 2020) |
pdf |
74.81 KB |
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| Agenda NTSCMF (amended) (04 May 2020) |
pdf |
40.04 KB |
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| Minutes NTSCMF (13 May 2020) |
pdf |
96.46 KB |
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| Agenda NTSCMF (15 May 2020) |
pdf |
76.11 KB |
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| Minutes NTSCMF (changed marked ) (17 June 2020) |
pdf |
122.66 KB |
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| Minutes NTSCMF (amended) (17 June 2020) |
pdf |
120.83 KB |
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| 18 Diary Planning (08 December 2020) |
pptx |
238.32 KB |
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| 17.6 Quarterly Invoicing dashboard for review (Action 1003) (08 December 2020) |
pptx |
195.78 KB |
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| 17.5 IX Refresh Update (08 December 2020) |
pptx |
323.55 KB |
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| 17.4 Contact Centre telephone numbers change (Updated 09 December 2020) |
pptx |
261.78 KB |
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| 17.3 DES - Emergency Contacts (08 December 2020) |
pptx |
263.27 KB |
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| 17.2 CMS Replacement Update (08 December 2020) |
pdf |
378.95 KB |
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| 17.1 NDM Algorithm Consultation (08 December 2020) |
pdf |
1.09 MB |
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| 15.1 DSC Change Management Committee (updated late paper 15 December 2020) |
pptx |
704.49 KB |
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| 16.0 Customer Experience Transformation (late paper 09 December 2020) |
pptx |
9.29 MB |
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| 12. Financial Information 2021 Q2 forecast Dec update (08 December 2020) |
pdf |
200.41 KB |
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| 10 CSSC Programme Dashboard December 2020 (08 December 2020) |
pptx |
1.42 MB |
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| 9.5.3 Customer Service KVI (08 December 2020) |
pdf |
155.67 KB |
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| 9.5.2 November Interim KVI Scorecard (08 December 2020) |
pdf |
205.87 KB |
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| 9.5.1 November KVI Summary (08 December 2020) |
pdf |
198.25 KB |
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| 9.4.3 AQ Taskforce Update (08 December 2020) |
pptx |
321.05 KB |
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| 9.4.2 CoMC update 16 December 2020 (08 December 2020) |
pptx |
340.29 KB |
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| 9.4.1 Customer Issue Management Dashboard (08 December 2020) |
pptx |
329.61 KB |
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| 9.3 Xoserve Incident Summary (08 December 2020) |
pptx |
257.29 KB |
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| 9.2 Contract Metrics December (08 December 2020) |
xlsx |
1.39 MB |
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| 9.1 KPM Update (late paper 10 December 2020) |
pptx |
455.63 KB |
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| 17 August 2017 Workgroup Individual Terms of Reference |
pdf |
62.95 KB |
Guidance Document |
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| 07 September 2017 Modification 0625 (change marked) |
pdf |
269.24 KB |
Modification Report |
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| 07 September 2017 Modification 0625 |
pdf |
266.04 KB |
Modification Report |
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| 05 October 2017 Workgroup Report 0625 |
pdf |
241.96 KB |
Guidance Document |
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| 19 October 2017 Draft Modification Report 0625 |
pdf |
243.22 KB |
Modification Report |
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| 9.1 November KPMs (08 December 2020) |
pdf |
429.61 KB |
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| 19 October 2017 Consultation Response Template 0625 |
doc |
61.5 KB |
Guidance Document |
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| 7.0 Retail Energy Code (REC) Update (08 December 2020) |
pptx |
486.5 KB |
Related file |
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| 27 October 2017 Representation - Gazprom Energy 0625 |
pdf |
388.34 KB |
Consultation Response |
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| 02 November 2017 Representation - Wales & West Utilities 0625 |
pdf |
47.25 KB |
Consultation Response |
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| 02 November 2017 Representation - SSE 0625 |
pdf |
47.16 KB |
Consultation Response |
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| 5.7 (b) 3rd Party Requests December 2020 (08 December 2020) |
pptx |
678.55 KB |
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| 02 November 2017 Representation - Northern Gas Networks 0625 |
pdf |
346.1 KB |
Consultation Response |
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| 5.7 (a) Data Permissions Matrix - Conditionality Document - V3.1 (2 of 2) (08 December 2020) |
docx |
90.86 KB |
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| 02 November 2017 Representation - Engie 0625 |
pdf |
43.69 KB |
Consultation Response |
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| 5.6 Advice Direct Scotland Limited - 10 Free DES Accounts requested (08 December 2020) |
pptx |
1.38 MB |
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| 02 November 2017 Representation - Corona Energy 0625 |
pdf |
40.63 KB |
Consultation Response |
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| 5.5 XRN5183 - CoMC - Approach approval (08 December 2020) |
pptx |
287.47 KB |
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| 02 November 2017 Representation - Cadent 0625 |
pdf |
52.03 KB |
Consultation Response |
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| 03 November 2017 Representation - ScottishPower 0625 |
pdf |
126.06 KB |
Consultation Response |
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| 07 November 2017 Representation - Centrica 0625 |
pdf |
46.49 KB |
Consultation Response |
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| 5.4 MAP Portfolio Service - Logic Clarification (late paper 09 December 2020) |
pptx |
391.19 KB |
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| 09 November 2017 Final Modification Report 0625 |
pdf |
352.59 KB |
Modification Report |
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| 5.3 Disclosure Request Report - CoMC - DRRDEC20-01 - Supplier Access Additional Data (XRN5206) (08 December 2020) |
pdf |
157.41 KB |
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